Refund Policy

Every payment on EFB Store goes through escrow. When you pay, the money is held by the platform — the seller is not paid. The seller delivers the account details in the deal chat, you verify the account, and only when you confirm receipt is the seller paid. Until you confirm, your money can be returned to you.

If you started checkout but haven't completed payment, you can cancel the order from your purchases at any time. Nothing has been charged, so there is nothing to refund.

Your payment is in escrow from the moment it succeeds until you confirm receipt. You are entitled to a refund while in escrow when:

• The seller does not deliver the account details in the deal chat.
• The delivered account does not match the listing — wrong squad, coin balance, rank or platform, or the linked email was promised but not handed over.
• The login details the seller provided do not work, and the seller cannot fix them.
• The account was sold to another buyer at the same time — in that case the payment is refunded automatically and support is notified.

To request a refund, open a dispute from the deal chat or your purchases. A support agent joins the conversation and reviews the evidence — the messages, images and offer history in the chat. If the evidence supports you, the deal is cancelled, your payment is refunded and the listing goes back on sale.

Confirming receipt releases the seller's payout and completes the deal. After confirmation, sales are final. We strongly recommend verifying before you confirm: log in, check the squad and coin balance against the listing, and change the password and linked email where the listing includes them.

In exceptional cases — for example, clear evidence that the seller fraudulently took back an account shortly after handover — you can still open a dispute. These cases are judged individually on the evidence in the chat, and any refund after confirmation is at the platform's discretion.

• Refunds are processed back to your original payment method through Flutterwave, our payment processor.
• Refunds are initiated as soon as a dispute is decided in your favour. Depending on your bank or card issuer, the money typically appears within 5–10 business days.
• The refunded amount is the full amount you paid. EFB Store does not charge buyers a fee or keep any part of a refunded payment — our 10% commission is only earned on completed sales.

Please open a dispute on the platform before contacting your bank about a payment. Chargebacks freeze the deal, delay everyone involved and are usually slower than our dispute process. Accounts with repeated chargebacks that bypass the dispute process may be suspended.

Email us at support@efbstore.com or open a support chat from any deal in your messages and a support agent will help. See also our Terms and Conditions and Privacy Policy.